Privacy Policy
Last updated date: October 07, 2025
Identity and address of the data controller
IARM SYSTEMS S.A. de C.V. (hereinafter referred to as “IARM SYSTEMS” or “We”), with its registered office at Privada 13 A Sur No. 5534 Col. Prados Agua Azul, Puebla, 72430, México, is responsible for the processing and protection of your personal data in accordance with the provisions of the Mexican Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP) and its Regulations.
Personal data we collect
To establish, maintain, and manage our relationship with you, IARM SYSTEMS collects the following categories of personal data:
Identification and contact data:
Full name.
- Company name and your professional title/position.
- Email address (corporate or personal).
- Telephone number (landline or mobile).
- Mailing address (fiscal or business address).
Tax Data (where applicable, due to the nature of the service or business relationship):
- Federal Taxpayer Registry (Registro Federal de Contribuyentes – RFC).
- Use of CFDI (Comprobante Fiscal Digital por Internet – Digital Tax Receipt via Internet).
Browsing and Usage Data (collected through our website):
- IP address.
- Type of browser and operating system used.
- Pages visited on our website.
- Time spent on our site.
- Cookies and other tracking technologies.
IARM SYSTEMS reiterates that it does not request or process sensitive personal data (i.e., data that could affect the most intimate sphere of the data subject, such as racial or ethnic origin, current or future health status, genetic information, religious, philosophical, and moral beliefs, trade union affiliation, political opinions, or sexual preference).
Sources of personal data:
Your personal data may be obtained by IARM SYSTEMS in the following ways:
- Directly from you: When you provide it to us through forms on our website, emails, phone calls, during in-person meetings, when requesting a quote or consultation, or when establishing a business or contractual relationship.
- Through your use of our website: By means of cookies and tracking technologies that collect information about your interaction with our platform.
Purposes of personal data processing
Your personal data will be processed for the following purposes:
1. Primary Purposes (necessary for the existence, maintenance, and fulfillment of the legal relationship):
- To establish, maintain, and manage the commercial or contractual relationship with you or with the company you represent.
- To prepare, present, and follow up on quotes, technical and commercial proposals, and service contracts.
- To contract and deliver the technology automation services and solutions you request from us.
- To process payments and carry out billing and collection actions for the services provided.
- To provide follow-up, customer service, and technical support related to the contracted services.
- To inform you about the status of your projects and ongoing services.
- To comply with applicable legal and regulatory obligations (including tax obligations).
2. Secondary Purposes (not essential for the legal relationship, but allow us to improve our service and offer you value):
- To conduct marketing, advertising, promotion, and commercial prospecting activities for our products and services.
- To send you communications about updates, improvements, new products, automation solutions, and relevant IARM SYSTEMS events.
- To conduct satisfaction surveys to evaluate the quality of our services and the attention received.
- To generate internal statistics and analyses for the continuous improvement of our processes, products, and services.
Opt-Out from Secondary Purposes:
You may object to the processing of your personal data for secondary purposes at any time by sending an email to privacidad@iarmsystems.com . Your refusal to allow the use of your personal data for these purposes will not be a reason for us to deny you the services and products you contract with us.
Transfer of personal data
IARM SYSTEMS commits not to transfer your personal data to third parties without your consent, except in the following cases and without prejudice to the legal exceptions established in the LFPDPPP:
- Competent Authorities: When the transfer is mandatory by law, judicial requirement, or by a duly founded and motivated request from a competent administrative authority.
- Service Providers (Processors): To service providers acting on our behalf and under our instructions, such as web hosting providers, email platforms, project management tools, technology consultants, or Customer Relationship Management (CRM) platforms, provided that they commit to maintaining the confidentiality and security of the information. These third parties are prohibited from using your personal data for purposes other than those instructed by IARM SYSTEMS.
- Business Partners under Collaboration Agreement: For the execution of specific projects that involve collaboration with other experts or companies, provided that confidentiality and information security agreements are in place to guarantee the protection of your personal data. We will inform you in advance about these transfers if they are relevant to your specific project.
Security measures for the protection of your personal data
The information you provide us is safeguarded in electronic and physical systems that have the necessary administrative, technical, and physical security measures to protect your personal data against damage, loss, alteration, destruction, or unauthorized use, access, or processing, in accordance with the provisions of the LFPDPPP and its Regulations. Our measures include, among others: the use of encryption, firewalls, strict logical and physical access controls, periodic backups, and training of our personnel in personal data protection.
Use of cookies and other tracking technologies
Our website www.iarmsystems.com uses cookies, web beacons, or similar technologies to:
- Ensure the proper functioning and security of the site.
- Remember your preferences and personalize your browsing experience.
- Analyze user behavior and interaction with our website to improve our content and services.
- For statistical and performance purposes.
You can disable or delete cookies at any time through your web browser settings. Please note that by doing so, some functionalities of our website may not work correctly.
ARCO rights and consent withdrawal
You have the right to know what personal data we hold about you, what we use it for, and the conditions of use we give it (Access). It is also your right to request the correction of your personal information if it is outdated, inaccurate, or incomplete (Rectification); to have us remove it from our records or databases when you consider that it is not being used properly (Cancellation); as well as to object to the use of your personal data for specific purposes (Opposition). These are known as ARCO rights.
Additionally, you can withdraw any consent you may have given us for the processing of your personal data.
To exercise any of these rights, or to withdraw your consent, you must send a written request to privacidad@iarmsystems.com containing the following information:
- Your full name and company (if applicable).
- A copy of your valid official identification (e.g., INE, passport, or driver’s license) to prove your identity.
- A clear and precise description of the ARCO right you wish to exercise or the request for consent withdrawal, including the related personal data.
- Any other element or document that facilitates the location of your personal data.
Response Time
IARM SYSTEMS will address your request and communicate the corresponding resolution within a maximum period of 20 business days, counted from the date the request was received. If the request is deemed appropriate, it will be made effective within 15 business days following the date the response is communicated. These periods may be extended once for an equal period, when justified by the circumstances of the case.
Changes to this privacy notice
IARM SYSTEMS reserves the right to modify or update this Privacy Notice at any time, in order to comply with new legislative provisions, internal policies, or new requirements for the provision or offering of our services or products.
Updated versions of our Privacy Notice will be available on our website: www.iarmsystems.com/privacidad . We recommend reviewing it periodically to stay informed about possible changes.
Contact and competent authority
If you have any questions, comments, or concerns about this Privacy Notice or the processing of your personal data, you may contact us through:
- Email: privacidad@iarmsystems.com (preferably for privacy matters)
- Alternative Email: contact@iarmsystems.com
- Mailing Address: Privada 13 A Sur No. 5534 Col. Prados Agua Azul, Puebla, 72430, México.
Should you consider that your right to personal data protection has been breached by any conduct of our employees, our actions, and/or our responses, or if you suspect that the processing of your personal data violates the provisions set forth in the Federal Law on Protection of Personal Data Held by Private Parties, you may file the corresponding complaint or report it to the National Institute for Transparency, Access to Information, and Personal Data Protection (INAI). For more information, please visit https://transparencia.gob.mx, https://www.gob.mx/buengobierno
